Frequently Asked Questions

1. Will the current version of OAKII work with Java 1.6?
OAKII Beta 1.6 is compatible with Java 1.6. Please note this version only works with Java 1.6. The current version of OAKII only supports Java 1.4 and Java 1.5.

2. Do I need to keep OAK up while using OAK II?
OAK and OAK II share information therefore any trade information that you might need from OAK will be available on OAK II and vice versa, so it is not necessary to have both up. However, we do encourage you to keep both OAK and OAK II open for your trading convenience.

3. Who do I contact if my quotes aren’t updating or turn red?
First check to make sure you still have a live connection, if you have lost the connection the “quotes” button on the Monitor screen will be red. To reinstate your feed double click on the button, if this doesn’t work check that you are connected to the Internet. If neither of the prior solutions solve the problem call OAK Support at 877-786-3955.

4. What are the system requirements for my computer
Oak Trading Systems, Inc. recommends that the following system software be pre-installed and configured:

Hardware and Network
- Processor:
    Required: Pentium II Recommended: Pentium 4 and higher
- Memory:
    Required: 512MB Recommended: 1GB or higer
- Network
    Ports Required:TCP port 1365 through 1375
    Bandwidth Required: DSL/Cable Modem or higher

Software
- Microsoft™ Windows NT, 2000, or XP
- Microsoft™ Internet Explorer (IE) v.5.0 or greater
- A Java Virtual Machine (JVM). At least one of the following:

- Sun™ Java Run Time Environment 1.4+

5. Do I use decimals in any prices?
Decimal places are only used for Single Stock Futures products. Prices read with a decimal point followed by 2 digits. (100.01, 99.05, 75.27)

6. Where can I find the commodity symbols?
You will have the option to search symbols by exchange by right clicking on a box in the far left column (under commodity) on the quote screen. The search feature is also available from an order ticket.

7. What months are available?
All months that are available for the product via a/c/e or Globex will be available on OAK II.

8. What are the trading hours?
For normal trading hours please refer to the trading hours list available on the Iowa Grain Web site. Modified trading hours will be available for the upcoming holiday under Holiday Trading Hours on the Iowa Grain Web site.

9. What is my OAK II password?
After you have been authorized for OAK II your OAK and OAK II usernames and passwords will be the same.

10. What contracts will I be able to view charts, quotes and waterfalls for?
Only contracts currently trading on a/c/e and Globex will have quotes, waterfalls
and charts available.

11. How will I know if OAK is experiencing difficulties with processing or quote feeds?
A notice will pop up on your screen to tell you the nature of the problem. This must be acknowledged within 60 seconds of your receipt, otherwise your connection will be terminated.

12. I use Windows XP and am having trouble, what is wrong?
If you use Windows XP and are having trouble, it is likely all you need to do is download a higher version of Java, Java 1.5.11. Visit http://www.java.com for this download.